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Returns & Refunds policy

Thank you for choosing Meraki! We hope you're delighted with your purchase. However, if you find yourself less than satisfied, we're here to help.

Return/Refund Policy

  • Exchanges/ returns are accepted within 7 days of receiving your package.
  • To be eligible for return or exchange, products must be in resalable condition, with labels, tags, and original packaging intact.
  • We reserve the right to refuse refunds or exchanges if the product is not returned to us in fully resalable condition.
  • A refund of the delivery charge will only be issued for incorrect, damaged, or faulty goods.
  • If you change your mind before receiving your order, cancellations are accepted at any time before dispatch. Refunds for dispatched orders will be processed within 7 working days.
  • Refunds or exchanges will be issued once the product/products are received.

However, if you aren't happy with the product/products, you can always return the product/products if they have met the return criteria and requirements.

Missing Products

  • If a product/products are missing from your order, rest assured, we'll rectify it promptly.
  • Simply drop us an email, and we'll arrange a fresh delivery for the missing product/products.
  • Please allow us 10-14 working days to arrange this for you.


Please note that our policies are subject to change by Meraki Management at any time, without prior notice to the consumer.